Privacy Policy

Last revised: 19/03/2025

This privacy policy sets out how Tap N Tan uses and protects any information that you give us when you use our website or kiosk and when you are captured on CCTV when you visit our premises.

Tap N Tan is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or kiosk, you can be assured that it will only be used in accordance with this privacy statement. CCTV will capture images in real-time wherever the CCTV cameras are pointed. These cameras may capture footage of you while you are on our premises. Clear signs are in place to let you know where cameras are in use.

We will never share our data, sell, or give access to our data to a third party or company. Our data will only be used for the sole purpose of identification as a Tap N Tan member.

For more information about what cookies are and how we use them, please read our Cookie Policy.

Who are we? 

We are Tap N Tan Limited (“we,” “our,” “us”) and operate under the name of Tap N Tan. We are the controller and are responsible for and committed to protecting and respecting your privacy.

If you have any questions about your personal information, please contact us through Facebook Messenger, by emailing us at helpline@tapntan.com, or by writing to us at our registered address.

What information do we hold about you? ​

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store, and transfer different kinds of personal information about you, such as:

  • Information submitted through the registration process – for example, when you sign up to Tap N Tan and provide details such as your name and personal details;
  • Details we collect about how you use our services – for example, profile images of you and an image of your photo ID for account verification, details of your account history transactions with us;
  • Information from any social media network or online account that you share with us; and
  • Information collected through use of the CCTV system – for example, static and moving images of you when you visit our premises.

Our CCTV cameras monitor the premises 24 hours a day, and this data is continuously recorded. CCTV will capture images in real-time wherever the cameras are pointed. These cameras may capture footage of you while you are on the premises. Clear signs are in place to inform you where cameras are in use.

How we use your information 

We will only use your information when data protection law allows us to. Most commonly, we will use your information in the following circumstances:

  • Where we need to use your information for a contract we have with you, or to enter into a contract with you;
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and
  • Where we need to comply with a legal obligation.

For example, we may use your information to:

  • Register you as a new customer (performance of a contract);
  • Help manage your account and provide remote support to you if needed (performance of a contract and legitimate interests);
  • Track, analyse, and improve the services we provide to you and other customers (legitimate interests);
  • Search your record to check your identity and verify that you are who you say you are and that you are the sole user of your account (legal obligation and legitimate interests);
  • Prevent your account from being used by anyone else but yourself (legal obligation and legitimate interests);
  • Ensure the personal safety of staff, customers, and other members of the public and to act as a deterrent against crime (legal obligation and legitimate interests); and
  • Make suggestions and recommendations to you about our products and services where we think these will be of interest to you (legitimate interests).

Marketing 

We ensure that you have choices regarding certain uses of your information, particularly in relation to marketing and advertising. You can always unsubscribe from receiving marketing and advertising messages if you want to, via email or through the website or kiosk.

Who we share your information with 

We may share your personal information with the parties set out below for the purposes detailed in the “How we use your information” section above:

  • Organisations which support any of our services, including:
    • Payment service providers;
    • Customer database providers;
    • System support providers;
  • Third parties that carry out advertising services for us, including Facebook, Google, TikTok, and other third-party advertising services;
  • Anyone who you give us explicit permission to share it with;
  • Law enforcement and other external authorities when required to comply with the law.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law.

Your rights 

You have the right to:

  • Access the personal information we hold about you or obtain a copy of it;
  • Ask for a copy of your personal information in a portable format or request that we send it to a third party;
  • Request that we correct inaccurate information about you;
  • Ask us to delete your personal information, although for legal reasons we may not always be able to do so;
  • Ask us not to use your personal information for direct marketing; and
  • Withdraw any consent you’ve given us.

How long we keep your personal information

We will only keep your personal information for as long as reasonably necessary to fulfil the purposes we collected it for. In most cases, this is for as long as you use our services, and for six years after that to comply with the law. However, we may be required to keep your information for a longer period if necessary for our legitimate interests and/or legal compliance.

Footage captured by CCTV will not be kept for longer than 45 days unless required for legal reasons.

Where your information is stored ​

We may store the information we collect from you outside the UK. When we do this, we ensure that your information is protected and that appropriate safeguards are in place.

How to make a complaint 

If you have a complaint about how we use your personal information, please contact us. If you’re still not happy, you can refer your complaint to the ICO’s Office, the UK regulator for data protection issues.

Changes to this policy 

Any changes we make to our privacy notice in the future will be posted on this page and, if they are significant changes, sent to you by email.