Terms and Conditions

Last revised: 19/03/2025

These legal terms are between you and Tap N Tan (Tap N Tan/we/us), and you agree to them by using the Tap N Tan website, or if you buy any of our products or services (we’ll refer to any or all of these items as services from now on).

You can only use our services if you have a Tap N Tan account. To open an account, you will need to be at least 18 years old and show us proof of your age with valid photo ID. You should read this document along with our Privacy Policy, which explains how we use your data.

English law applies to any legal questions about these terms and our dealings with each other, and any disagreement will be settled in the English courts.

How to contact us 

You can contact us through social media or via phone, email, or post.

We’ll contact you via email, phone, or Facebook Messenger if we need to.

Using a sunbed with Tap N Tan

Before using our services, you must take session advice from our staff or website and not exceed the tanning time that our tool recommends.

You must use UV protective goggles for every session.

If you are on medication, pregnant, photosensitive, or have skin type 1 (fair-skinned), you must consult with your GP before using our services and follow their advice.

You must not use our tanning services if you have already been sunbathing or used another sunbed that day (or plan to).

You must not take anyone else into the tanning cabin with you when using our services.

All of our services are subject to availability.

Buying Tap N Tan Account Credit (credit) 

Our services can be purchased by payment card or with credits.

You can buy credits in advance at any time from our salon. Any credits you purchase will be stored on your account. Credits cannot be used for purchasing further credits or gift cards and cannot be paid or transferred back to you as pounds sterling.

Prices for our services vary depending on the particular service and store location. Please visit our app for up-to-date pricing information.

If you do not use any credits or purchase new credits in your account for 24 months or more, any existing credits on your account will expire and no longer be available.

If you do not use any credits or purchase new credits in your account for five years or more, your account will be closed and any existing credits will be deleted. If you wish to use our services again, you must apply to open a new account.

It is your responsibility to check and use any existing credits before they expire.

Using your account

Your account with Tap N Tan is personal to you and cannot be shared with anyone else. If an account is used by anyone else, we may suspend or close it.  To ensure only you are using the account, we may use CCTV, in-store photos, and your profile images to verify you.

We may also suspend or close your account if you do not follow these terms, if you are abusive to our staff or any other customer, or if you engage in other anti-social behaviour that we reasonably believe may harm our business, staff, or customers.

Any credits on your account will be lost if the account is closed.

The Tap N Tan concept

We ask you to spray and wipe down the contact surface of the sunbed with the anti-bacterial spray and paper towels provided both before and after use. We also expect you to leave the sunbed and cabin in a tidy state. Failure to do so may result in account suspension.

If something goes wrong

We identify you on our systems with your phone number and may ask you to confirm it if you contact us to resolve any issue.

We strive to resolve any issues immediately while you are still in our studio. If that is not possible, we recommend a quick phone call, but you can also contact us via any of the methods outlined in the How to contact us section.

Our responsibility to you

These terms do not limit our responsibility for fraud, death, or personal injury caused by our negligence or any other liability that it would be illegal or unlawful for us to try and limit.

You should keep your property and belongings with you at all times while on our premises, as we cannot accept any responsibility for loss or damage to those items.

You understand that using tanning services (particularly overuse) may result in skin ageing and potentially increase the risk of certain types of skin cancer. You agree that you are in control of your use of our services and, as such, we are not responsible for any loss resulting from the frequency or duration of your tanning.

We are not responsible for anything beyond our control (such as power failures or telecommunications issues).

Making changes to this agreement

This agreement will always be available on our website and app. We may make changes from time to time to comply with the law, better suit our business, or for any other reason. If we make changes that are clearly in your favour, we will tell you once we have made them. Otherwise, we will give you at least two months’ notice before changes take effect.

If you do not agree with these changes, you can let us know, and we will close your account (see the next section for more details). Any credits on your account at the time of closing cannot be refunded and will be lost.

Closing your account

These terms remain in effect for the duration of your account with us. To close and delete your account, head to the Tap N Tan salon and use the kiosk. Alternatively, you can email us at info@tapntan.co.uk from the email address associated with your Tap N Tan account, and we will promptly delete your account.

If your account is closed, either by your action or as outlined in these terms, all your data will be permanently deleted, and any remaining credits will be removed. The deletion process is irreversible, and credits cannot be reinstated.